Questions 1-2
Choose TWO letters, A-E.
What TWO things do Brad and Helen agree to say about listening in groups?
A Listening skills are often overlooked in business training.
B Learning to listen well is a skill that’s easy for most people to learn.
C It’s sometimes acceptable to argue against speakers.
D Body language is very important when listening.
E Listeners should avoid interrupting speakers.
Questions 3-4
Choose TWO letters, A-E.
What TWO things does the article say about goal-setting?
A Meetings should start with a clear statement of goals.
B It’s important for each individual’s goals to be explained.
C Everybody in the group should have the same goals.
D Goals should be a mix of the realistic and the ideal.
E Goals must always to be achievable within a set time.
Questions 5-6
Choose TWO letters, A-E.
What TWO things do Brad and Helen agree are weak points in the article’s section on conflict resolution?
A It doesn’t explore the topic in enough detail.
B It only discusses conservative views.
C It says nothing about the potential value of conflict.
D It talks too much about ‘winners and losers’.
E It doesn’t provide definitions of key terms.
Questions 7-10
What actions do Brad and Helen agree to do regarding the following preparation tasks?
Choose FOUR answers from the box and write the correct letter, A-F, next to the number.
Preparation tasks
7 ABCDEF Preparing the powerpoint
8 ABCDEF Using direct quotations
9 ABCDEF Creating a handout
10 ABCDEF Drawing up a bibliography
Action
A Contact the tutor for clarification.
B Check the assignment specifications.
C Leave it until the last task.
D Ask a course-mate to help.
E Find information on the Internet.
F Look through course handbooks.
