Questions 1-10
Complete the notes below.
Write ONE WORD ONLY for each answer.
Conflict at work
Conflict mostly consists of behaviour in the general category of 1
Often a result of people wanting to prove their 2
Also caused by differences in 3 between people
4 conflicts: people more concerned about own team than about company
Conflict-related stress can cause 5 that may last for months
Chief Executives (CEOs)
Many have both 6 and anxiety
May not like to have their decisions questioned
There may be conflict between people who have different 7
Other managers
A structure that is more 8 may create a feeling of uncertainty
about who staff should report to.
Minimising conflict
Bosses need to try hard to gain 9
Someone from outside the company may be given the role of 10 in order to resolve conflicts.
