Author: theieltsbridge

Part 1: Questions 1-6
Complete the form below. Write NO MORE THAN TWO WORDS for each answer.

Requisition form

Item: (1) 
For: Accounts department
Length of time: (2) 
Starting: (3) 

Reasons (must give three)
Reason 1: unexpected demand
Reason 2: (4) 
Reason 3: require (5) 

Name: (6) 

Questions 7-10
Complete the table below. Write NO MORE THAN TWO WORDS for each answer.

(7)                     (8)  
(9)                    (10) 

Part 2: Questions 11-15
Choose the correct letter A, B or C.

11. Arthur Island’s summer population is
 A 7000
 B 17000
 C 22000

12. The new bridge was completed in
 A 1971
 B 1972
 C 1974

13. The island is particularly well known for its
 A motor racing
 B seafood
 C native wildlife

14. There will be a stop-off at a
 A worm farm
 B wildlife sanctuary
 C scenic lookout

15. The tour price includes
 A the wildlife park’s entrance fee
 B a meal at Reggie’s restaurant
 C tea and biscuits on the bus

Questions 16-20
Label the map below. Write the correct letter A-G next to questions 16-20.

16. Wildlife park 
17. Reggie’s restaurant 
18. Nature reserve 
19. Bicycle-hire shops 
20. Main souvenir shops 

Part 3: Questions 21-24
Complete the plan below. Write the correct letter from the list A-H next to questions 21-24.

(21)                    (22) 
(23)                   (24) 

A read other student’s writing
B proofread the essay
C write text summaries
D check the table of contents
E produce graphs and tables
F do theoretical research
G compile the bibliography
H analyse data

Questions 25-30
Complete the labels identifying the parts of the flyer. Write NO MORE THAN TWO WORDS for each answer.

(25)                (26) 
(27)                (28) 
(29)                (30) 

Part 4: Questions 31-34
Complete the sentences. Write NO MORE THAN TWO WORDS for each answer.

31. Movies are very influential because of their 
32. In crime movies, the message given is that crime has 
33. American movies are graded by a 
34. Violence is allowed in war movies which are 

Questions 35-40
Complete the notes below. Write NO MORE THAN TWO WORDS AND/ OR A NUMBER for each answer.

(35)                   (36) 
(37)                   (38) 
(39)                   (40) 

Part 1: Questions 1-10
Complete the notes below.

Areas dealt with: (1)  and north suburbs
Rent: from (2) £  to £  a month
Depends on: the area availability of (3)  garage
Properties available: West Park Road
rent (4) £  a month
including (5) 
Tithe Road rent £380 a month including (6)  rental
Viewing arrangements: meet at office on (7)  at 5.00 pm
Need: letter from bank
reference from (8) 
Must: give (9)  notice of moving in
give deposit of (10)  pay for contract

Part 2: Questions 11 and 12
Write NO MORE THAN THREE WORDS for each answer.

11. Who is Mrs Sutton worried about? 
12. What is the name for a group of family doctors working in the same building together? 

Questions 13-17
Complete the form below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

Name of health centre	Number of doctors	Other information	Information about doctors
Dean End	(13)………………..	appointment system (15)…………..than South Hay	Dr. Jones is good with (16)…………patients Dr. Shaw is good with small children
South Hay	(14)………………..	building less modern than Dean End	Dr. Williams helps people with (17)………….

(13)                     (14) 
(15)                     (16) 
(17) 

Question 18
Write NO MORE THAN TWO WORDS OR A NUMBER.

18. Doctors start seeing patients at the Health Centre from  o’clock.

Question 19
Choose TWO letters A-E.

19. Which TWO groups of patients receive free medication?
 A people over 17 years old
 B unemployed people
 C non-UK residents
 D people over 60 years old
 E pregnant women

Question 20
Write NO MORE THAN TWO WORDS OR A NUMBER.

20. The charge for one item of medication is about £ 

Part 3: Questions 21-30
Complete the form below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

Name: Jonathan Briggs
Degree: Economic and (21) 
Teaching experience: Volunteer teacher
Location: (22) 
Dates: (23) 
Volunteer organization: (24) 
Type of school: (25) 
Subject taught: (26)  Forms 1, 2 and 3
English Form (27) 
Agriculture science Form 6

Reasons for wanting to leave in first year: (28) 
– Few teaching resources
Reasons for wanting to extend tour: – success of cattle breeding project
– Obtained funds for farm building
Reasons for wanting to train to teach Geography: it is his (29) 
It has many (30) 

Part 4: Questions 31-36

Choose the correct letter A, B or C.

31. Which column of the bar chart represents the figures quoted?

 A
 B
 C

32. According to the speaker, the main cause of back pain in women is
 A pregnancy
 B osteoporosis
 C lack of exercise

33. As treatment for back pain the Clinic mainly recommends
 A pain killers
 B relaxation therapy
 C exercise routines

34. The back is different from other parts of the body because
 A it is usually better at self-repair.
 B a back injury is usually more painful.
 C its response to injury often results in more damage.

35. Bed rest is advised
 A for a maximum of two days.
 B for extreme pain only.
 C for pain lasting more than two days.

36. Being overweight
 A is a major source of back pain.
 B worsens existing back pain.
 C reduces the effectiveness of exercise.

Questions 37-40
Choose the correct option.

	A – Strongly recommended	B – Recommended in certain circumstances	C – Not recommended
Example: diet if overweight	yes
37. buy special orthopedic chairs
38. buy shock-absorbing inserts
39. wear flat shoes
40. buy TENS machine

(37)  
(38) 
(39) 
(40) 

Part 1: Questions 1-3
Choose THREE letters B-H.

Which THREE other activities does the customer want to do?
A visit family

 B save money
 C study geography
 D study English
 E do some winter sports
 F go sailing
 G join a walking tour
 H meet young people

Questions 4-7
Complete the form below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

CUSTOMER’S DETAILS
Name: Su Minx Lee
Address: (4)  Kew
Mobile: (5) 0402 
Day and date of departure: (6) 
Length of course (7) 
Method of payment credit card

Questions 8-10
Label the map below. Write the correct letter A-G next to questions 8-10.

(8)   
(9)   
(10) 

Part 2: Question 11-13
Complete the sentences below. Write NO MORE THAN THREE WORDS for each answer.

11.   are often known by their famous bridges.
12. The speaker compares a bridge to a cathedral or 
13. Sydney Harbour Bridge is nicknamed 

Questions 14-18
Complete the form below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

(14)                   (15) 
(16)                   (17) 
(18) 

Questions 19 and 20
Complete the questions below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

19. How long is the tunnel? 
20. Name ONE thing the tunnel can withstand. 

Part 3 : Question 21

21. Which graph shows the distribution of animals painted on the caves? 

(22)                       (23) 
(24)                      (25) 

(26) 
(27) 

Questions 28-30

Choose the correct letter A, B or C.

28. The cave was closed in 1963 because.
 A the tourists had drawn pictures on the walls
 B the air was harming the rock art
 C so few people were visiting the site

29. How does David feel about the closure of the cave?
 A He agrees with the decision
 B He thinks it was a bad idea
 C He has no views on the matter

30. How can people enjoy the drawings today?
 A The government has re-opened the cave
 B The drawings have been photographed
 C A replica of the cave has been built

Part 4: Questions 31 and 32.

Write NO MORE THAN THREE WORDS for each answer.

What is marketing?
(31)  and  represent only two aspects of marketing.

Marketing involves
• finding customers
• ensuring customer satisfaction
• (32) 

Questions 33-34

Complete the chart below. Write NO MORE THAN TWO WORDS for each answer

(33) 
(34) 

Questions 35-38

Which market research method is used by each of these businesses?

Write the correct letters A-C next to questions 35-38.

35. supermarkets 
36. department stores 
37. fast-food companies 
38. theme parks 

A customer observation
B free offers
C in-store surveys

Questions 39-40

Complete the notes below. Write NO MORE THAN THREE WORDS for each answer.

(39) 
(40) 

Part 1: Questions 1-5
Circle the appropriate letters A-D.

1. How long did Hannah think it would take her to find a place to live?
 A three weeks
 B less than three weeks
 C more than three weeks
 D more than four weeks

2. There is not enough accommodation to rent because
 A it is the end of the academic year
 B Hannah is a new student
 C the area has lots of new technology companies
 D the town is small

3. £400 a month for rent is
 A higher than Hannah has paid before
 B lower than Hannah has paid before
 C not cheap for the area
 D cheap for the area

4. At the moment Hannah is living
 A in a hostel
 B in a suitcase
 C in a hotel
 D in a flat

5. Hannah’s new flat
 A is a bit noisy
 B is on the second floor
 C has two bedrooms
 D has a large roof terrace

Questions 6 and 7
Complete Dad’s note.

Hannah’s address:
(6)  Whitehart Road
(7)  9RJ.

Questions 8-10
Write NO MORE THAN THREE WORDS to complete each space.

8. Hannah plans to travel to her parents’ house on Friday 
9. Hannah’s Dad will return the van on 
10. The journey time is about 

Part 2: Questions 11-14
Circle FOUR letters A-H.

Which FOUR planned developments are mentioned?
 A a village town hall
 B a leisure centre
 C a play area for children
 D a hospital
 E an industrial development
 F extra houses
 G a steel works
 H a motorway

Questions 15-18

Tick Column A if the individual is in favour of the proposals. Tick Column B if the individual is against the proposals.

	A	B
15. The Mayor
16. The conservation group spokesman
17. The local MP
18. The local shopkeeper

(15)                    (16) 
(17)                    (18) 

Questions 19 and 20
Circle the correct letter A-D.

19. Upton is
 A close to Tartlesbury
 B far from Tartlesbury
 C connected by rail to Tartlesbury
 D a town with a university

20. The College has
 A never had a 100% success rate
 B had a 100% success rate this year
 C always been very successful
 D never been successful

Part 3: Questions 21-25
Write NO MORE THAN FOUR WORDS or A NUMBER for each answer.

21. How many essays do the students have to write? 
22. What percentage does the written exam account for? 
23. How many marks did Carl get for his latest essay? 
24. How many marks did Pamela get for her latest essay? 
25. When was the marking system explained before? 

Questions 26-30
Complete the table below. Write NO MORE THAN THREE WORDS for each answer.

	Carl	Pamela
Research	very good, lots of (26)…………….examples	very good
Sources	very good	very good
Organization	very good	(29)……………….
Writing styles	(27)……………………	slightly too informal in some places
Previous essay	disappointing but rewrite (28)………………..	(30)………………….

(26)                  (27) 
(28)                  (29) 
(30) 

Part 4: Questions 31-35
Circle the correct letters A-D.

31. The total number of lectures mentioned by the lecturer is
 A ten
 B thirteen
 C six
 D eight

32. The lunch break of the average British worker is
 A on the increase
 B shorter than it used to be
 C 36 minutes
 D precisely 30 minutes

33. Which graph shows the change as regards sick leave?

 A
 B
 C
 D

34. There will be another lecture on stress in work and study
 A given by Professor Butt
 B on the calendar
 C in about a fortnight
 D in a week’s time

35. Which of the following is mentioned?
 A Most workers say they do not take all their holidays.
 B Under half of the workers say they do not take all their holidays.
 C Employers do not believe workers.
 D About a third of healthy workers take days off sick.

Questions 36-39
Complete the table below. Write NO MORE THAN THREE WORDS for each answer.

Employees now working (36)  physically and mentally
Productivity up in many (37) 
In 2002, local car plant vehicle per employee on rise to (38) 
Car industry once though to be (39) 

Question 40
Choose the correct letter A-D.

40. Dr Butt asks those students to see him who
 A want to work at the plant
 B have chosen to do the project
 C want to write extra essays
 D are new

Part 1: Questions 1-5
Complete the details below using NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Card number: 6992 (1)  1147 8921
Name: Carlos da Silva
Postcode: (2) 
Address: (3)  Vauxhall Close, London
Date of birth: 13 July (4) 
Mother,s maiden name: (5) 

Questions 6-10

Choose the correct letter, A, B, or C.

6. The caller has paid
 A less than the computer shows.
 B more than the computer shows.
 C £500 twice.

7. The caller is also worried about
 A a bill that is too high.
 B an overpayment to a restaurant.
 C a payment that he does not recognize.

8. The interest
 A went up in April.
 B has not changed.
 C has gone down.

9. The caller’s number is
 A 020 7997 9909.
 B 020 7989 7182.
 C 020 8979 7182.

10. The operator will ring the caller
 A tomorrow.
 B in two hours.
 C very soon.

Part 2: Questions 11-13

Choose the correct letter, A, B, C, or D.

11. Mr Gold had problems because he
 A hated smoking.
 B smoked.
 C couldn’t touch his toes.
 D was very lazy.

12. Mr Gold used to travel across London to
 A get exercise.
 B see London at night.
 C get cigarettes.
 D buy food.

13. What did Mr Gold have difficulty with in the past?
 A running
 B giving up smoking
 C getting to sleep at night
 D getting up early in the morning

Questions 14-20

Write NO MORE THAN ONE WORD for each answer.

14. Mr Gold stopped smoking on 
15. Mr Gold said he was  if people had not seen him smoking.
16. The worst side effects he experienced were 
17. He saw giving up smoking as an 
18. It was easier for Mr Gold to stop smoking than he had 
19. The radio presenter would like to have Mr Gold’s 
20 The presenter hopes listeners will find their own  to success.

Part 3: Questions 21-23

Write NO MORE THAN TWO WORDS for each answer.

Lorraine
• has been with them on the course for (21) 
• has left because she has got a (22) 
• has returned to (23) 

Questions 24-30

Choose the correct letter, A, B, C or D.

24. Steve’s mark could have been better if he had
 A not made mistakes in his project.
 B done a better book review.
 C written more words.
 D chosen a different topic for his project.

25. Steve’s book review was
 A too long.
 B not as good as his project.
 C excellent.
 D fairly good.

26. Steve’s tutor criticizes which aspect of his project?
 A the beginning
 B the argument about road pricing
 C the end
 D the length

27. The tutor recommends that Frances should do
 A a PhD but not an MPhil.
 B an MPhil or a PhD.
 C another project.
 D her work more carefully.

28. As regards getting funding, the tutor thinks Frances’s
 A chances are slim.
 B chances are greater than many other students’.
 C exam results will be decisive.
 D chances are better now than in the past.

29. The last time a student in the department achieved a first in their exams was
 A three years ago.
 B thirty years ago.
 C last year.
 D in the first three years the college was open.

30. Steve does not plan to go on to do research because he wants to
 A stop studying.
 B do lots of really exciting things.
 C earn some money to do the things he would like to do.
 D return to his job.

Part 4: Questions 31-33

Write NO MORE THAN TWO WORDS for each answer.

Notes:
The speaker specializes in management (31) 
Bullying in the workplace costs the (32)  up to £4 billion a year.
Bullying is caused by
• insufficient experience,
• insecurity, or
• a lack of (33)  on the part of managers.

Questions 34-40

Write NO MORE THAN TWO WORDS for each answer.

Main methods of bullying
• Setting (34)  tasks.
• Constantly moving the goalposts.
• Stopping individuals (35)  to criticism.
• Not (36)  or replying to e-mails. This means you cannot expect your staff to (37)  you.
• Using technology. Companies should develop an (38)  of practice.

Task
In groups (39)  other bullying strategies and ways in which they can be (40) 

Part 1: Questions 1-8
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

Country of destination: Ireland

Name: Tim (1) 
Address to be collected from: (2)  University,
Town: Brighton
Postcode: (3) 
Size of container: length – 2.3 m, width – (4)  , depth – (5) 
Contents books: (6)  and (7) 
Total estimated value: (8) 

Questions 9 and 10
Choose the correct letter A, B or C.

9. What is the minimum recommended cover by the agency?
 A premium
 B standard
 C economy

10. Where does the customer want the goods delivered?
 A port
 B home
 C business

Part 2: Questions 11-15
Label the plan below. Write NO MORE THAN THREE WORDS for each answer.

(11)                     (12) 
(13)                    (14) 
(15) 

Questions 16-20
What does the tour guide tell her tour group about each of the following places on the day’s itinerary.
Write correct letter A, B or C next to questions 16-20. NB You may choose any letter more than once.

16. The Aquarium 
17. Solheim country club 
18. Milltown winery 
19. The zoological gardens 
20. The stout brewery 

A They will definitely go there
B They might go there if time allows
C They certainly won’t go there

Part 3: Questions 21-25
Complete the sentences below. Write NO MORE THAN THREE WORDS for each answer.

Gyroscopes are used in laser devices and are found in many consumer (21)  The purpose of the project is to design a functional, (22)  and beneficial consumer product. The gyroscopic exercise ball can be set in motion by movements of the (23)  and wrist together in sync. The gyroscopic ball could help people in (24)  who have lower are injuries. The product could also be aimed at (25)  for whom lower arm strength is very important.

Questions 26-30
Complete the table below. Write NO MORE THAN THREE WORDS AND/ OR A NUMBER for each answer.

	Prototype design	Testing
Estimated cost	£ 3,000	(26)………………
Number of weeks	(27)…………………..	6
	number of test subjects	(28)……………….
	breakdown of test subjects	5 professional athletes
		(29)……………..
		5 (30)…………….

(26)                (27) 
(28)                (29) 
(30) 

Part 4: Questions 31-35
Choose the correct letter A, B or C.

31. Speakers have to know
 A their material
 B their audience
 C their limitations

32. Experienced speakers
 A always try to wing it
 B never arrive unprepared
 C give the best presentations

33. You should always rehearse
 A with friends who can advise you
 B with all the equipment you plan on using
 C more than once

34. It is a good idea to
 A be discreet with you audience
 B meet your fans
 C meet and welcome your audience

35. Taking a few deep breaths before you begin
 A will stop you having a panic attack
 B will guarantee that you feel more relaxed
 C will help turn your tension into enthusiasm

Questions 36-40
Complete the sentences below. Write NO MORE THAN TWO WORDS for each answer.

• Try to (36)  yourself making a speech and imagine your voice loud and confident
• Even if you make mistakes avoid making (37) 
• Pay attention to your (38)  your words carry less meaning than your delivery
• People usually remember less than (39)  of what they hear
• Be (40)  about yourself; You don’t become a perfect speaker overnight

Part 1: Questions 1-6
Complete the table below. Write NO MORE THAN TWO WORDS OR SOME NUMBERS.

	Rule one	Rule two
Payment of rent	on the 5th	full amount expected
Cooking/ kitchen	must clean (1)………………..	must (2)………………..
Cleaning duties	must (3)……………….	do every (4)…………………..
Other	no noise (5)……………………	no (6)…………………..

(1)                  (2) 
(3)                 (4) 
(5)                 (6) 

Questions 7-10
Complete the form below. Write NO MORE THAN TWO WORDS AND/ OR A NUMBER for each answer.

Tenancy service
Online advertising form
Gender: (7) 
Job: (8) 
Rent: (9) 
Move in: (10) 

Part 2: Questions 11-17
Complete the sentences below. Write NO MORE THAN TWO WORDS for each answer.

11. The crime rate in the speaker’s city is 
12. Students will receive much benefit if they do some 
13. Advice can be obtained from friends, homestay parents and 
14. A 24 hour police station is called a 
15. For late night travel use a 
16. Dialing 000 will put you through to 
17. To save time, students should have the nearest station’s 

Questions 18-20

Choose THREE answers A-G from the list.

Which THREE pieces of advice does the police officer give?

(18) 
(19) 
(20) 

List of advice
A avoid dangerous areas
B avoid strangers
C carry a personal siren
D do not stay out late
E stay in well lit areas
F use common sense
G carry pepper spray

Part 3: Questions 21-25
Choose the correct letter A, B or C.

21. Nicole interviewed
 A over 50 students
 B 50 students
 C less than 50 students

22. The proportion of students not satisfied with the staff is
 A one quarter
 B one tenth
 C two thirds

23. Overseas students were mostly concerned about
 A homestay issues
 B the attitude of the teachers
 C the facilities

24. The proportion of teachers Nicole thinks needs improving is
 A 10%
 B one third
 C 90%

25. The speakers agree to show their findings to the
 A assistant dean
 B course convener
 C CEO

Questions 26-30
Complete the flow chart below. Write ONE WORD ONLY for each answer.

Nicole’s interviewing technique

• (26)  the right place to conduct the interview
• (27)  the interviewee has sufficient time
• (28)  the purpose of the interview
• Guarantee complete confidentiality
• (29)  the interview of beneficial outcomes
• Give them a (30)  (e.g. lottery ticket)

Part 4: Questions 31-33
Choose the correct letter A, B or C.

31. ‘Hard’ HRM is
 A bad
 B best for organisations
 C necessary

32. ‘Soft’ HRM
 A was quickly realized
 B considers human needs
 C regards workers as tools

33. Human resources
 A must also be softly managed
 B are more important than a company’s assets
 C mostly apply to factories and shops

Questions 34-40
Complete the table below. Write NO MORE THAN TWO WORDS for each answer.

Motivation	Retention	(34)……….staff well
Raise awareness that job serves a (35)……………. All products and services are (36)……………….	Make workers feel (37)………………. e.g. say thank you in a (38)………….way	Involve staff in (39)……………. Anyone can display intelligence know-how and (40)…………….

(34)                      (35) 
(36)                      (37) 
(38)                      (39) 
(40) 

Part 1: Questions 1-10
Complete the notes below. Write NO MORE THAN ONE WORD OR A NUMBER.

Looking for driving lessons give during the weekends

Address: (1)  Road
Drive: the city centre
(2)  above the city
Teacher’s name: Allen (3) 
Popular type of car on roads: (4) 
Had better: practice during the (5) 
Safety driving depends on: good (6) 
Obtain: a driving (7) 
Final test fee: (8) $ 
Duration of test: approximately (9)  minutes
More advice: keep a driving (10) 

Part 2: Questions 11-15
Complete the sentences below. Write ONE WORD AND/OR A NUMBER for each answer.

Mount Rushmore
11. The government finally paid  to complete the heads of four United States Presidents.
12. The purpose of the construction of the president’s heads is to develop 
13. The carvings face  to experience maximum exposure to sunlight.
14. In 1885, the mountain was renamed after a 
15. It took  years to finish the project.

Questions 16-20
Label the map below. Write the correct letter A-E next to questions 16-20.

16. information centre 
17. refreshment centre 
18. gift shop 
19. workshop 
20. visitor centre 

Part 3: Questions 21-25
Choose the correct letter A, B or C.

21. Why does the student want to study Tourism?
 A good future
 B good pay
 C parents’ will

22.What kind of skill will the student gain in the course?
 A time-management
 B financial planning
 C note-taking

23 The student has the ability of
 A independence.
 B communication
 C coping well with statistics.

24 The teacher believes that the industry of tourism is
 A shrinking
 B seeing a bright future.
 C growing popular.

25 How does the student compare the university course with polytechnics?
 A There are summer schools.
 B The course is structured in modules.
 C The price is reasonable.

Questions 26-30

What features do the speakers identify for each of the following courses?

Choose FIVE answers from the box below and write correct letter A-G next to questions 26-30.

Features	Courses
A limited value B useful C relevant to career D flexible admission E intensive F improving leadership G self-control and time management	26. Travel and business……………. 27. Japanese…………….. 28. Medical care……………. 29. Computer……………. 30. Public relations……………

(26)                     (27) 
(28)                     (29) 
(30) 

Part 4: Questions 31-40
Complete the notes below. Write NO MORE THAN TWO WORDS for each answer.

Company outsourcing
Case study – TCP Technologies:

• Manager: Manjeet Khanna
• Main target: to create a (31)  environment

Grading for staff:

• Every month grades are published on an (32) 
• The cultural openness increased the quantity of incoming contracted opportunities.
• The cultural openness improved the level of (33)  of the company.
• The increased rate of staff satisfaction has led to growth of 32% in the (34) 

Recent interview:

• A company is not one entity comprised of components, but a living organism composed of cells.
• Manjeet’s motto is (35) 

Benefits of management style:

• The rate of staff turnover has been reduced.
• A (36)  can be from any other company.
• Grades are not used for (37) 

Features of managing style:

• Personally, the manager wrote emails to respond to the complaints.
• The complaint form known as a (38)  has access to all employees online.
• The manager can receive any complaints concerning air conditioning, food quality and (39)  entitlement.
• A (40)  on the anonymous complaint was introduced in the new system.

Part 1: Questions 1 and 2
Complete the notes below. Write NO MORE THAN TWO WORDS OR A NUMBER.

IMA RENTAL AGENCY

Name: Don Chester

Address: Apartment 4, (1)  Newbridge
Length of lease: one year
Date moved in: (2) 

Questions 3-10
Complete the table below. Write NO MORE THAN THREE WORDS AND/ OR A NUMBER for each answer.

For questions 4, 7 and 9 write:
A if the repair will be done immediately
B if the repair will be done during the following week
C if the repair will be done in two or more weeks

Item	Problem	When to be done
Fridge	decayed seal	example: A
Gas water heater	(3)………………	(4)……………………
Front windows	(5)……………….	B
(6)…………………	jams	(7)…………………..
(8)……………………	torn	(9)…………………….

Workman to call between (10)……………….and…………………

(3)                        (4)  
(5)                        (6)  
(7)                        (8)  
(9)                       (10) 

Part 2: Questions 11 and 12
Choose correct letter A, B or C.

11. At the Wildlife Haven there are not any
 A telephones or radios
 B radios or TVs
 C telephones or TVs

12. The guests were told to
 A collect their luggage from the bus
 B wait to be shown to their rooms
 C find their own rooms

Questions 13-15
Complete the table below. Write NO MORE THAN THREE WORDS for each answer.

Group tour	Details
Beachcombers and rock-hoppers	exploring rock pools
Guided forest walk	away from (13)……………..
Beach expedition	to catch lunch
Moonlight forest walk	departs at (14)……………….
(15)……………………….	departs at sundown

(13) 
(14) 
(15) 

Questions 16-20
Write NO MORE THAN THREE WORDS for each answer.

What THREE items of clothing does the speaker recommend for the national park?

(16) 
(17) 
(18) 

Which TWO things in the national park does the speaker give a warning about?

(19) 
(20) 

Part 3: Questions 21-25
Choose the correct letter A, B or C.

21. The counselor says he can
 A provide sleeping pills
 B discuss the problem
 C only see medical students

22. The counselor says that new students
 A lack self-discipline
 B are expected to work more on their own
 C are usually not able to cope

23. Bill complains that the library
 A is not open at the right times
 B has too few resources
 C is too noisy

24. The counselor suggests to Bill that
 A most other students are able to cope
 B he needs to find new places to work
 C he needs to plan more

25. Before being able to help Bill the counselor need
 A make a further appointment
 B talk with his medical friend
 C get more information from him

Questions 26-30
Complete the notes below. Write NO MORE THAN THREE WORDS for each answer.

Organizing
• Allocate time to answer all questions
• Check the importance of each question towards your (26) 

Answering
• Understand the (27) 
• (28)  the question

Reviewing
• Check your answers for (29) 
• Look for (30) 

Part 4: Questions 31-35
Choose the correct letter A, B or C.

31. Jim was first interested in the subject because of something
 A he had experienced
 B he had heard
 C he had witnessed

32. The main research method was
 A interviews
 B observation
 C questionnaires

33. Which pie chart shows the proportion of men and women respondents?

A. 
B. 
C. 

34. How many respondents were there?
 A 50-100
 B 100-150
 C 150-200

35. The most common type of problem involved
 A water movement
 B verbal abuse
 C noise

Questions 36-40
Which group gave the following advice?

Tick column A if it was mainly women
Tick column B if it was mainly men
Tick column C if it was both men and women

	A	B	C
Example: Only swim where boats are prohibited	✓
36. Tell them to leave
37. Contact the police if it gets too serious
38. Protect the children
39. When isolated make sure your car can be seen
40. Wear bright clothing

(36)                    (37) 
(38)                    (39) 
(40) 

Part 1: Questions 1-7
Complete the form below. Write NO MORE THAN TWO WORDS OR A NUMBER.

Client Details

Name: Andrew Peterson

Educational qualification: Degree in (1) 
Previous job: (2) 
Hobbies: (3) 
Main skills: (4) 
Expected salary ($): (5) 
Can start? (6) 
Other? (7) 

Questions 8-10
Choose THREE letters from A-G.

Which THREE qualities do employers most value in their staff?
(8)   
(9)   
(10) 

A Problem solving skills
B Diligence
C Experience
D Flexible hours
E Independent thinking
F Good personality
G Qualifications

Part 2: Questions 11-15
Answer the questions. Write ONE WORD ONLY for each answer.

11. What does the centre provide first? 
12. What is important to control? 
13. What does the centre assess? 
14. How often is the exercise schedule reviewed? 
15. How many exercise programs are available? 

Questions 16-20
Write the correct letter A-G next to questions 16-20.

Which place is best for
16. developing confidence 
17. reducing stress 
18. building fitness 
19. meeting others 
20. finding information 

A Jogging machines
B Yoga studio
C Weight units
D Front-desk area
E Squash courts
F Shower blocks
G Swimming pool

Part 3: Questions 21-25
Choose the correct letter A, B or C.

21. The position needs someone good at
 A computers
 B dealing with people
 C arts

22. The directors will select someone from the faculty of
 A arts
 B computing
 C business

23. The position will require the person to
 A work long hours
 B train others
 C do weekend work

24. The position will come with a
 A car
 B parking space
 C much better salary

25. The best aspect of the job is it
 A gives more responsibility
 B comes with a private office
 C is a step to higher positions

Questions 26-30
Complete the table below. Write NO MORE THAN TWO WORDS AND/ OR A NUMBER for each answer.

CANDIDATES

	Steven	Abdul	Lek	Oscar
Years of experience	(26)………………….	7	8	12
Qualification	MBA	(27)………………	Degree	Certificates
Possible concerns	(28)……………………..	Limited English	(29)………………	(30)………………..

(26)                       (27) 
(28)                       (29) 
(30) 

Part 4: Questions 31-33
Choose the correct letter A, B or C.

31. Caves are
 A often ignored
 B mostly in remote areas
 C often difficult to explore

32. People who explore caves
 A mostly need to know about cartography
 B enjoy overcoming the difficulties
 C usually know about cave sciences

33. China has
 A probably the most undiscovered caves
 B a growing number of cave explorers
 C some of the best documented caves

Questions 34-40
Complete the table and notes below. Write NO MORE THAN TWO WORDS for each answer.

THREE MAIN REASONS FOR CAVE FORMATION

Dissolution	Volcanic lava tubes	Action of waves
Usually involves (34)……………..	Good example in (35)………………	Generally quite (36)…………………

(34)                      (35) 
(36)                      (37) 
(38)                      (39) 
(40)