Question –There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.Write a letter to your manager. In your letter,describe the complaints that have been made, say why the reception area is important ,suggest how the reception area could be improved. Write at least 150 words.
Dear Mr. Reynold,
I write to tackle recent complaints about our reception area and propose improvements.
Numerous visitors expressed dissatisfaction, citing overcrowding and prolonged waiting times. Concerns arose over the lack of a designated desk for form-filling, with the perception that a lone receptionist cannot promptly handle the volume, resulting in wasted time.
Acknowledging the reception area’s significance as the first point of contact, I propose expanding it by annexing the adjacent room. This strategic enhancement would alleviate overcrowding. Additionally, furnishing the area with an extra sofa set and a dedicated desk for visitors would elevate their experience. Hiring a second receptionist would further expedite service.
Addressing these concerns is vital for maintaining our company’s positive image and ensuring a favorable first impression. I trust you will consider these suggestions and take action to enhance the reception area, meeting visitor expectations and upholding our esteemed reputation.
Sincerely,
Mark Almond
